State Farm® Insurance Agent Justin Bigby
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cristobal Johnson
May 23, 2025
"Very professional and always attentive to my service needs. I have life, vehicle, and renter's insurance with them. I extend this special congratulations to Miriam B."
"Thank you Cristobal! You have been such a great loyal long-time customer! we appreciate you! "
Gisselle Zapien
March 1, 2025
"Miriam Bernal is amazing! She always goes above and beyond to help and makes sure everything is taken care of quickly. She takes the time to answer all my questions and concerns, making the whole process easy and stress-free. I highly recommend her to anyone looking for great service!"
"Thank you for the kind words, Gisselle. We are so happy our team as able to assist you. Thank you for choosing our agency."
Austy
February 24, 2025
"Miriam is the best, it’s a pleasure having her as my point of contact. She alway answers all my questions/requests quickly. You can always count on her to take care of you. 😄 Thanks again Miriam for all you do!!"
"Thank you for the kind words, Austy. We are glad our team was able to assist you in such an excellent manner. Thank you for choosing our agency."
Munish Jha
February 7, 2025
"Thank you, Miriam Bernal! You were excellent at explaining every detail of the policy and providing thorough clarifications on the coverage. I truly appreciate the wonderful service you provided. Thanks again!"
"Thank you for your kind words! We're so glad Miriam provided excellent service and clear guidance on your policy. We appreciate you choosing our agency."
Vasilii Baranov
February 5, 2025
"I am writing to express my extreme dissatisfaction with the service I received from your insurance agency Justin Bigby State Farm. I was recently charged extra fees that I was not informed of and did not agree to. When I contacted your agency to inquire about these charges, I was met with silence. It was only when I signed the contract and received the first payment that I found the extra payments. Crystal didn't talk about them before I started the contract. It took several days for me to receive a response, and even then, the response was not helpful. I am very disappointed with the lack of communication and transparency from your agency. I would not recommend your services to anyone."
"I am deeply sorry to hear about your recent experience with our agency and I sincerely apologize for the frustration and inconvenience this has caused you. We strive to provide clear and transparent communication to all our clients. The extra fees you were charged were due to changes made to your policy, such as adding a vehicle and adjusting coverage on the Ford Maverick. These adjustments resulted in prorated charges, which should have been clearly communicated to you at the time of the changes. I also apologize for the delay in our response and for any lack of helpful information once we did respond. This is not the level of service we aim to provide, and I understand your disappointment."
Jocelyn Martinez
January 30, 2025
"I will highly recommend Miriam Bernal to my family and friends for any insurance needs, she’s great!"
"Thank you for the kind words!! I will let her know and we appreciate your business! "
Angel Hernandez
January 29, 2025
"Highly recommended Miriam is very helpful and knowledgeable. I would definitely recommend anyone to her and her office."
"Thank you for your recommendation! We're thrilled to hear that Miriam provided such helpful and knowledgeable service. We appreciate your support!"
MIGUEL PADILLA
January 28, 2025
"I had a great experience with Miriam Hernandez. I recently purchased auto insurance through State Farm, after trying to find a better rate through researching each individual provider, I came across them and I’m happy i did saving $800 for 6 months! I will definitely recommend this agency to anyone for their insurance needs. Thank you Miriam! 💯"
"Wow! So nice! Thank you so much for your business and so glad Miriam took great care of you! "
Amber McKenna
January 21, 2025
"Excellent staff! Very helpful, personable, knowledgeable, professional and caring group. I worked with Crystal and would highly recommend! Thanks for a great experience!"
"Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear you found our team helpful, personable, and professional. Crystal is an incredible part of our team, and we’re so glad she made your experience a great one. Your recommendation means the world to us, and we’re here whenever you need assistance in the future!" Let me know if you'd like to adjust the tone or add anything!"
Jessica Hunte
January 20, 2025
"Highly recommend Crystal at State Farm in Little Elm. She’s extremely knowledgeable, kind and helpful. Everyone needs insurance!! Go see her!"
"We appreciate the kind words and business! "
samantha reina
January 17, 2025
"Crystal is Amazing! She always goes above and beyond to help in anyway she can!"
"Thank you for your business and review! "
Patricia ROBINSON
January 7, 2025
"Great efficient experience! Debbie in the office very helpful in solving my account problems!"
"Thank you so much! Debbie is truly cherished here by us and so many customers! "
