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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Junior Ramirez

Junior Ramirez

August 31, 2025

5  out of  5
rating by Junior Ramirez
"Miriam is an excellent representative of this office. She responds promptly to all my questions and concerns. Every interaction is very professional and reassuring. She has made our time with this agent a stress and hassle free experience."
We responded:
"Thank you, Junior! We're thrilled to hear that Miriam has provided you with such excellent service. It's wonderful to know that she has made your experience stress-free and professional. We appreciate your kind words and look forward to continuing to assist you!"
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Corina Espinoza

August 31, 2025

5  out of  5
rating by Corina Espinoza
"Miriam is the best always willing to help me and answer all my questions, she is super friendly and bilingual. I recommend her and the agency they are all very personable!"
We responded:
"Thank you, Corina! We truly appreciate your kind words about Miriam and our team. It’s wonderful to hear that you found her friendly and helpful. Your recommendation means a lot to us!"
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Josh VanDolah

August 22, 2025

5  out of  5
rating by Josh VanDolah
"I’ve been a client with Justin and his incredible staff since 2018, and I’ll flat out say: if you’re in the market, stop your search here. The staff is nothing short of impeccable. Their kind attitudes, and always willing to take the extra step is what we’re all looking for. Don’t hesitate, just reach out."
We responded:
"Thank you so much for your continued trust and support since 2018! We're thrilled to hear that Justin and the team have consistently provided you with impeccable service. Your kind words mean a lot to us and motivate everyone to keep going the extra mile. We look forward to serving you for many more years to come"
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Dania Espinoza

August 21, 2025

5  out of  5
rating by Dania Espinoza
"Mirian Hernández excelente representante de la empresa súper recomendable"
We responded:
"Muchas gracias por tus amables palabras y por destacar la atención de Mirian Hernández. Nos alegra mucho saber que tu experiencia fue excelente. ¡Esperamos seguir atendiéndote pronto!"
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HJ Jackson

August 21, 2025

5  out of  5
rating by HJ Jackson
"Miriam Bernal is always very helpful - informative and accurate dealing with policies. Feeling secure to have a great insurance both for home and auto."
We responded:
"Thank you for the kind words! I will let Miriam know and we appreciate your business! "
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Roberto Lazcano

August 21, 2025

5  out of  5
rating by Roberto Lazcano
"Excelente service!, I recommend it!"
We responded:
"Thank you Roberto!! Glad we could help! "
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Mimi Castro

August 15, 2025

5  out of  5
rating by Mimi Castro
"Kim was awesome to work with - very professional, friendly and responsive to all my questions. It felt talking to someone who really cared."
We responded:
"Thank you so much, Mimi! We're thrilled to hear that you had such a positive experience working with Kim. Your kind words about her professionalism and care mean a lot to us. We're always here to help with any questions you have!"
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Javier Mendoza

August 7, 2025

5  out of  5
rating by Javier Mendoza
"I just relocated to the Dallas area, from Florida. While I was shopping around for a new home and auto insurance, I came across Kimberly Bishop-what an outstanding client experience. Quotes, follow up and availability-all on point. Highly recommended!"
We responded:
"Welcome to TX! Glad Kim took good care of you. We look forward to our continued relationship. "
Profile photo of Yasaswi Chowdary Koganti

Yasaswi Chowdary Koganti

August 6, 2025

5  out of  5
rating by Yasaswi Chowdary Koganti
"Kim was very patient and helpful since the beginning with the quote and throughout the purchase of the insurance. She never let any of my questions go unanswered. Had a great experience!"
We responded:
"That is wonderful to hear! Thank you! Welcome to the State Farm Family! "
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Sandra Smith

August 5, 2025

5  out of  5
rating by Sandra Smith
"We Love working with Justin Bigby’s office! Kim Bishop is our rep and she is outstanding we get THE BEST rates. We signed our whole family up! Kim is very communicative and always helps us when in need. Ask for Kim!"
We responded:
"Thank you so much for your kind words! We appreciate your business and look forward to the continued relationship! "
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Adriana Fernandez

June 23, 2025

5  out of  5
rating by Adriana Fernandez
"Always answer questions in a timely manner. Office staff is very polite and personable. We live in Austin and chose to stay with Justin Bigbys office for over 19 years."
We responded:
"Thank you, Adriana, for your wonderful feedback! We're thrilled to hear that our team has been able to assist you for over 19 years and that you appreciate our timely responses and personable service. Your loyalty means the world to us!"
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Cristobal Johnson

May 23, 2025

5  out of  5
rating by Cristobal Johnson
"Very professional and always attentive to my service needs. I have life, vehicle, and renter's insurance with them. I extend this special congratulations to Miriam B."
We responded:
"Thank you Cristobal! You have been such a great loyal long-time customer! we appreciate you! "
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nodb LOS

May 21, 2025

5  out of  5
rating by nodb LOS
"I received great service"
We responded:
"Thank you for the review!"
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Jane Falls

March 7, 2025

5  out of  5
rating by Jane Falls
"I have been with this State Farm Office for over 4 years. When I call they are always so helpful and very pleasant to work with. I would highly recommend if you need home or auto insurance, to give them a call."
We responded:
"Thank you for the kind words, Jane. We are so happy our team is able to provide you with such excellent service. Thank you for choosing our agency."
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Gisselle Zapien

March 1, 2025

5  out of  5
rating by Gisselle Zapien
"Miriam Bernal is amazing! She always goes above and beyond to help and makes sure everything is taken care of quickly. She takes the time to answer all my questions and concerns, making the whole process easy and stress-free. I highly recommend her to anyone looking for great service!"
We responded:
"Thank you for the kind words, Gisselle. We are so happy our team as able to assist you. Thank you for choosing our agency."
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Juan Ramirez

March 1, 2025

5  out of  5
rating by Juan Ramirez
"Miriam is very knowledgeable in the industry and has such great customer service. She always takes care of us and highly recommend anyone to reach out to her for any of your insurance needs."
We responded:
"Thank you for the kind words, Juan. We are so happy our team was able to assist you. Thank you for choosing our agency."
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Austy

February 24, 2025

5  out of  5
rating by Austy
"Miriam is the best, it’s a pleasure having her as my point of contact. She alway answers all my questions/requests quickly. You can always count on her to take care of you. 😄 Thanks again Miriam for all you do!!"
We responded:
"Thank you for the kind words, Austy. We are glad our team was able to assist you in such an excellent manner. Thank you for choosing our agency."
Profile photo of Hanush Velicheti

Hanush Velicheti

February 21, 2025

5  out of  5
rating by Hanush Velicheti
"I had the pleasure of working with Kim on my insurance, and I must say her service was outstanding. I wholeheartedly recommend Justin Bigby as a State Farm agent to anyone seeking exceptional support and expertise."
We responded:
"Thank you for the kind words, Hanush, and thank you for choosing our agency."
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Munish Jha

February 7, 2025

5  out of  5
rating by Munish Jha
"Thank you, Miriam Bernal! You were excellent at explaining every detail of the policy and providing thorough clarifications on the coverage. I truly appreciate the wonderful service you provided. Thanks again!"
We responded:
"Thank you for your kind words! We're so glad Miriam provided excellent service and clear guidance on your policy. We appreciate you choosing our agency."
Profile photo of Nancy Portillo (Nancy Portillo)

Nancy Portillo (Nancy Portillo)

February 6, 2025

5  out of  5
rating by Nancy Portillo (Nancy Portillo)
"Awesome experience Very satisfied with the excellent customer service. Would recommend Miriam to everyone she is very knowledgeable and helpful. Her and her office are the best!"
We responded:
"Nancy, Thank you for your wonderful review! We're so happy to hear that you had an awesome experience and were satisfied with the excellent customer service. Miriam and her team truly appreciate your recommendation, and we’re glad to know they were able to assist you with all your needs. If there's anything else you need, we’re always here to help! 😊🌟"
Profile photo of Vasilii Baranov

Vasilii Baranov

February 5, 2025

1  out of  5
rating by Vasilii Baranov
"I am writing to express my extreme dissatisfaction with the service I received from your insurance agency Justin Bigby State Farm. I was recently charged extra fees that I was not informed of and did not agree to. When I contacted your agency to inquire about these charges, I was met with silence. It was only when I signed the contract and received the first payment that I found the extra payments. Crystal didn't talk about them before I started the contract. It took several days for me to receive a response, and even then, the response was not helpful. I am very disappointed with the lack of communication and transparency from your agency. I would not recommend your services to anyone."
We responded:
"I am deeply sorry to hear about your recent experience with our agency and I sincerely apologize for the frustration and inconvenience this has caused you. We strive to provide clear and transparent communication to all our clients. The extra fees you were charged were due to changes made to your policy, such as adding a vehicle and adjusting coverage on the Ford Maverick. These adjustments resulted in prorated charges, which should have been clearly communicated to you at the time of the changes. I also apologize for the delay in our response and for any lack of helpful information once we did respond. This is not the level of service we aim to provide, and I understand your disappointment."
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Lucy Alba

January 30, 2025

5  out of  5
rating by Lucy Alba
"Thank you Miriam you are amazing, appreciate you!"
We responded:
"Very nice! Thank you for the review I will be sure to let Miriam know. "
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Margarita

January 30, 2025

5  out of  5
rating by Margarita
"Miriam is super friendly and very helpful! I really appreciate all her help in offering me a better quote than where I currently was. Glad to be a member of State Farm!"
We responded:
"Love this! Thank you for your business and review! "
Profile photo of Jocelyn Martinez

Jocelyn Martinez

January 30, 2025

5  out of  5
rating by Jocelyn Martinez
"I will highly recommend Miriam Bernal to my family and friends for any insurance needs, she’s great!"
We responded:
"Thank you for the kind words!! I will let her know and we appreciate your business! "
Profile photo of Monica Campos

Monica Campos

January 30, 2025

5  out of  5
rating by Monica Campos
"Mirian Bernal has always been such an amazing agent, she is always quick at helping us and making sure we have everything answered. I 10/10 recommend working with her she will never disappoint."
We responded:
"Thank you for the review! Miriam is top notch with customer service! Glad we could help and thank you for your business!"